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For aftersales

Keep the workshop full and get approval for extra work.

Habitation season fills the diary and extra work needs the customer's approval. Spectra plans the bays and collects the approval. The planning board and health checks come with Professional.

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Where the day goes. And what Spectra does about each part of it.

  • The diary is full and someone is always double-booked.

    A booking wizard and job templates, and on Professional a diary and a live drag-and-drop planning board by bay and day, with a team schedule.

    Workshop

  • Nobody knows where the technicians' time went.

    An offline-first technician app for clocking on and off, manager corrections, timesheet approval, and efficiency and utilisation analytics.

    Workshop

  • Extra work needs a yes, and the customer will not answer the phone.

    The customer approves estimates online, and on Professional a health check report with photos and video lets them approve work and sign from their phone.

    Vehicle health check

  • Warranty claims are slow and unloved.

    Per-party billing across customer, warranty, supplier and internal, and on Professional, manufacturer warranty claims with per-line approvals and OEM warranty recovery.

    Workshop

  • The same fault keeps turning up and no one spots it.

    Known issues are held per vehicle and pattern detection flags a fault across three or more vehicles. On Professional an AI summary of known issues briefs the technician.

    Vehicle health check

  • The registers: tools, gas credentials, training.

    Registers for tool calibration, technician NCC and gas credentials and staff training, with Excel export of the training register.

    Compliance and NCC

The modules you use most. Each works from the same customer, vehicle and money records.

Questions and answers

Does the technician app work without signal?

Yes. It is offline-first for clocking on and off, and health-check photo and video capture syncs when the device is back online.

Is VHC pattern detection AI?

No. Pattern detection across three or more vehicles is rules-based. The known-issue summary and video transcription are AI and are part of Professional.

Can the customer book a service themselves?

Portal booking requests are supported, with counter-offers, on the customer portal, which is part of Professional.

Will it remind customers about habitation checks?

Yes. Reminder emails for MOT, service, habitation and road tax go to the customer ahead of the due date.

Can we bill warranty and customer work on one job?

Yes. Jobs support per-party billing across customer, warranty, supplier and internal. Automatic splitting on release is not part of the product today.

See every bay on one board

Book a demo and we will open the planning board, the technician app and a health check report.

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Spectra. The DMS for leisure dealers.